MORRISVILLE STATE COLLEGE

 

OFFT 218 -- MEDICAL OFFICE PROCEDURES

 

 

Instructor:       Ms. Judith Sullivan

Telephone:      (315) 684-6230

E-mail:              stuhlmja@morrisville.edu

Office:              Charlton Hall, Room 124

 

 

Prerequisite: OFFT 116 (Medical Keyboarding) or OFFT 113/114 (Keybdng 2-A/2-B)

Offered: Fall semester

 

Required Text:  Medical Office Procedures  5th Edition, Becklin, Glencoe McGraw-Hill.

 

 

This course is designed to introduce students to the variety of tasks and skills required for an administrative medical assistant.  Students will be able to study medical ethics, etiquette, legal responsibilities of the physicians, use computer software to schedule appointments, create and maintain patients’ medical records, bill and collect payment, and understand the method of scheduling appointments.  The procedures of banking and payroll are also introduced as part of being an administrative medical assistant.

 

Course Objective:

The health care industry is changing rapidly increasing the necessity of continuing education.  This course will introduce the latest medical office procedures for the administrative medical assistant.

At the end of the course, the student will be able to:

 

  1. Perform various tasks and skills required for an administrative  medical assistant
  2. Understand and describe medical ethics, bioethics and etiquette
  3. Understand and describe the legal responsibilities of the physicians
  4. Use computer software to schedule appointments, create and maintain patients’ medical records, communicate, bill and collect payment
  5. Understand and describe patient confidentiality
  6. Plan outgoing calls, follow through calls
  7. Understand and describe the method of scheduling appointments and the order in which the patients should be seen by physician
  8. Create a filing system
  9. Create a retention plan
  10. Prepare professional reports
  11. Create procedures for opening and sorting mail
  12. Use the SOAP format for recording medical information about patients
  13. Explain who actually owns a patient’s medical record
  14. Define medical insurance and coding terms
  15. Understand and describe the different types of insurance and determine how much a provider will pay
  16. Explain the process of completing and transmitting insurance claims
  17. Perform banking duties and the payroll process of the medical assistant 

 

 

 

 

 

Week              Chapters

 

1                      Chapter 1-The Medical Assistant- tasks and skills needed for an administrative medical assistant. Projects  1.1, 1.2, 1.3, 1.4, 1.5.

2                      Chapter 2- Medical Ethics, Law, and Compliance- medical ethics, liability, communication, and compliance.  Projects  2.1, 2.2, 2.3, 2.4.

3                      Chapter 3-Computer Usage in the Medical Office- different medical software programs, patient confidentiality, and technology. Projects 3.1, 3.2, 3.3.  Test- Chapters 1-3

4                      Chapter 4- Telephone Procedures and Scheduling- planning outgoing calls, scheduling appointments, and determining the order in which patients are to be seen.  Projects 4.1, 4.2, 4.3, 4.4.

5                      Chapter 5-Records Management- creating a filing system and retention plan.  Projects 5.1, 5.2, 5.3, 5.4, 5.5.

6                      Chapter 6-Written Communications- preparing professional reports, proofreading, and sorting mail. Project 6.1, 6.2, 6.3, 6.4, 6.5. Simulation 1

7                      Chapter 7- Patient Medical Records- what is in a medical record, SOAP, and who owns the medical record.  Projects 7.1, 7.2, 7.3, 7.4.

                        Test- Chapters 4-7

8                      Chapter 8-Insurance and Coding-different types of insurance

9                      Chapter 8- coding and compliance.  Projects 8.1,8.2, 8.3, 8.4.

10                    Chapter 9- Billing, Reimbursement, and Collections- computing the

charges for medical services and create patient statement. Projects 9.1, 9.2.

11                    Chapter 9- completing and transmitting insurance claims. Projects 9.3, 9.4.

                        Test Chapters 8-9.

12                    Simulation 2, Chapter 10- Practice Finances- essential of bookkeeping,

accounting software.  Projects 10.1, 10.2 10.3.

13                    Chapter 10- banking, bank reconciliation, electronic banking. Project 10.4.

14                    Chapter 10- payroll.

15                    Chapter11- Office Management- tasks of a manager.  Projects

11.1, 11.2, 11.3.

16                    Simulation 3.

 

 

Tests will consist of multiply choice, fill in and essay.

 

Projects- There are several projects at the end of each chapter for students to complete using the Medisoft software.  All projects are necessary for simulations.

 

Simulation 1 – Using the telephone, taking messages, and scheduling appointments. 

 

Simulation 2- Terminology, transcribing and inputting chart entries, coding patient encounter forms, billing and updating patient statements.

   

Simulation 3- Accounting process, completing daily journals, and managerial tasks.  The  must be up-to-date with all projects before doing the simulation.

 

Each simulation is a review of the previous chapters.  Students must be up-to-date with all projects before starting the simulation.  A transcript of recordings, dictation, and the use of Medisoft Application will enable the student to complete the simulation. All simulations will be evaluated using the criteria’s found in the textbook. 

 

 

Evaluation Criteria:

Simulation                                 25%

Tests                                        25%

Projects                                    30%

Homework/Class Work            20%

 

 

Grading

A                     90% and above

A-                    88-89

B+                   85-87

B                      80-84

B-                    78-79

C+                   75-77

C                     70-74

C-                    68-69

D+                   65-67

D                     60-64

F                      Below 59

 

 

Attendance Policy

You are expected to attend all classes.  If you miss more than 3 (three) classes for any reason, you may be asked to withdraw from the class or you may be given an automatic F.  Please note, if you are late for class, it is your responsibility to ensure that the instructor has marked you present in class at the end of that class.  No changes to the attendance record will be made after the instructor has left the classroom for the day in question. Three tardiness equals one absence.

 

 

Assignment, Quiz & Test Policy

 

Assignment:   All assignments are due at the beginning of class unless otherwise stipulated.  No late assignments will be accepted.

 

Tests:              No makeup tests will be given except in extraordinary circumstances as determined by the instructor.

 

 

 

NOTES

 

  1. Any student with special needs should inform the teacher within the first week of classes so that arrangements can be made as soon as possible. (Ex. Note takers, bigger desk, etc.)
  2. No leaving the classroom during class except for an emergency.
  3. Teacher reserves the right to change the order, include other topics, etc, in the Topic covered area.
  4. Students are expected to arrive to class on time, attend and participate in all classes, read the text and complete all assignments.

 

 

Students with Disabilities

 

If you are a student with a documented disability, who wishes to use academic accommodations, you should do the following:

 

  1. Speak to me during the first two weeks of class.
  2. Talk with the Director of the Academic Support Center.