Management 116  -  Exam #3 - Fall 2003 - Chapters 6 & 7    

Prof. James Kelly  -  4 PM Class - Take Home Exam - Due: 4PM Monday 10/20/03

 

Name ___________________________________

 

Indicate the best answer for each questio

 

 

      1.    Deciding what elective courses to take in college is an example of a ______________ decision.

      A)    Prescriptive

      B)    Rational

      C)    Nonprogrammed

      D)    Incremental

      E)    Heuristic

 

 

      2.    During the maturity stage of the product life cycle, managers should expect that:

      A)    Sales will start to decline

      B)    Sales will increase

      C)    Sales will level off

      D)    The product will be rejected by the marketplace

      E)    Supplies will be difficult to obtain

 

 

      3.    Imelda is a careful decision maker who has a reputation for taking a long time to make decisions.  She is very thorough in collecting information and evaluating more alternatives than other managers are.  Imelda is probably ___________ in her decision-making style.

      A)    Analytical

      B)    Behavioral

      C)    Conceptual

      D)    Directive

      E)    Relaxed

 

 

      4.    When analyzing the “S” in a SWOT analysis, a manager might be assessing:

      A)    Possible challenges in the market

      B)    Competitors' actions

      C)    High turnover of employees

      D)    Good financial resources of the firm

      E)    Governmental actions

 

 

      5.    Zoe must make an important decision, but she decides to take no action because she believes there will be no great negative consequences.  Zoe is practicing:

      A)    Relaxed change

      B)    Defensive avoidance

      C)    Panic

      D)    Relaxed avoidance

      E)    Deciding to decide

 

 

      6.    Managers need strategic control systems to:

      A)    Get employees involved in the plan

      B)    Formulate a grand strategy

      C)    Generate goals for the 1 – 5 year time horizon

      D)    Monitor progress and take corrective action

      E)    Guide SWOT analysis

 

 

      7.    XYZ Inc. is attempting to increase its market share.  It is pursuing a ___________ strategy.

      A)    Growth

      B)    Stability

      C)    Defensive

      D)    Retrenchment

      E)    Prospector

 

 

      8.    Martina is so sick of dealing with Max, a problem subordinate!  She can't sleep well, her stomach is bothering her, and she snaps at her husband.  Martina is probably experiencing a ___________ reaction.

      A)    Relaxed change

      B)    Defensive avoidance

      C)    Panic

      D)    Deciding to decide

      E)    Heuristic

 

 

      9.    “Find out what customers want, then provide it to them as cheaply and quickly as possible” is an example of a:

      A)    Mission

      B)    Vision

      C)    Strategy

      D)    Forecast

      E)    Contingency

 

 

      10.   The concept of  “bounded rationality” is derived from the ___________ model of decision making.

      A)    Coalitional

      B)    Garbage can

      C)    Satisficing

      D)    Incremental

      E)    Intuitional

 

 

      11.   Making improvements in the non-financial perspectives of an organization's performance:

      A)    Will usually result in better financial success

      B)    Never results in better financial success

      C)    Will usually result in poorer financial performance

      D)    Should result in better financial success, if the strategy the organization is pursuing is a good one

      E)    Has no effect on financial performance

 

 

      12.   To achieve consensus, group members should NOT:

      A)    Use active listening skills

      B)    Involve as many people as possible

      C)    Seek out the reasons behind arguments

      D)    Dig for facts

      E)    Put questions to a vote

 

 

      13.   Ian is very creative and prefers to look at the long-term issues when making a decision.  He considers a wide variety of possible actions based on an open mind about the possibilities.  Sometimes his coworkers find him indecisive because of these tendencies.  Ian is probably _________ in his decision-making style.

      A)    Analytical

      B)    Behavioral

      C)    Conceptual

      D)    Directive

      E)    Relaxed

 

 

      14.   Research has shown that participative management generally:

      A)    Increases employee commitment

      B)    Increases role conflict

      C)    Increases role ambiguity

      D)    Decreases job involvement

      E)    Decreases creativity

 

 

      15.   The _________ a group is, the ____________ the quality of the decision.

      A)    More diverse; lower

      B)    Larger; higher

      C)    More confident; higher

      D)    More knowledgeable; higher

 

 

      16.   Implementation of a programmed decision is likely to be _____________, and implementation of a nonprogrammed decision is likely to be _____________.

      A)    Straightforward; more difficult

      B)    Straightforward; even easier

      C)    Very difficult; easier

      D)    Time-consuming; quicker

      E)    Emotionally draining; easier on people

 

 

      17.   Aleha is very social and likes being around others.  She is very supportive of her subordinates and receptive to their ideas.  She is constantly out of her office interacting with other people.  Everyone knows that she can always be counted on to pitch in when help is asked.  Aleha is probably _________ in her decision-making style.

      A)    Analytical

      B)    Behavioral

      C)    Conceptual

      D)    Directive

      E)    Relaxed

 

 

      18.   Research on strategic planning positively affected firm performance in:

      A)    Only large firms

      B)    Only large and medium-sized firms

      C)    Only medium-sized firms

      D)    Only medium-sized and small firms

      E)    Firms of all sizes

 

 

      19.   Research on the effects of participative management (PM) on employees' performance and satisfaction indicates that:

      A)    PM has no effect on either

      B)    PM has a small positive effect on both

      C)    PM has a large effect on satisfaction, but a small effect on performance

      D)    PM has a large positive effect on both

      E)    PM has a large effect on performance, but no significant effect on satisfaction

 

 

      20.   In the introduction stage of the product life cycle, most products are probably:

      A)    Making large profits

      B)    Making moderate profits

      C)    Making small profits

      D)    Breaking even

      E)    Losing money

 

 

      21.   The disadvantages of group decision making include all but one of the following.  Which one?

      A)    Groupthink

      B)    Satisficing

      C)    Goal displacement

      D)    Dominating individuals

      E)    Different perspectives

 

 

      22.   When analyzing the “O” in SWOT analysis, a manager might be assessing:

      A)    Competitors' actions

      B)    Absenteeism among employees

      C)    Good morale among workers

      D)    High service levels

      E)    Good financial position

 

 

      23.   Research about the performance of “measurement-managed” versus “nonmeasurement-managed” found that:

      A)    The two types of firms performed about the same

      B)    Measurement-managed firms outperform the others

      C)    Nonmeasurement-managed firms outperform measurement-managed firms

      D)    Measurement-managed firms are less disciplined

      E)    Measurement-managed firms perform better in stable environments, but nonmeasurement-managed firms perform better in turbulent environments

 

 

      24.   The perspectives of the balanced scorecard include both ___________ and ____________.

      A)    goals and objectives

      B)    measures and non-measures

      C)    qualitative and quantitative measures

      D)    goals and measures

      E)    measures and strategies

 

 

      25.   The advantages of group decision making include all but one of the following.  Which one?

      A)    Groupthink

      B)    Greater commitment to the decision

      C)    Intellectual stimulation

      D)    Different perspectives

      E)    Better understanding of the decision rationale

 

 

      26.   To achieve consensus, group members should:

      A)    Agree to “horse trade”

      B)    Keep conflict to a minimum by not rocking the boat

      C)    Put questions to a vote

      D)    Use active listening skills

      E)    Involve as few people as possible

 

 

      27.   During the growth stage, an organization should probably:

      A)    Change to a cost leadership strategy

      B)    Change to a differentiation strategy

      C)    Change to a cost-focus strategy

      D)    Change to a focused differentiation strategy

      E)    Continue with their previous strategy

 

 

      28.   The stage of the product life cycle during which later competitors enter the market is the _____________ stage.

      A)    Introduction

      B)    Growth

      C)    Maturity

      D)    Decline

      E)    Equally likely at all stages

 

 

      29.   Ling Lee procrastinates making a decision about the morale problem among assembly workers.  After all, she thinks, maybe someone else will figure out what to do.  Ling Lee is experiencing a _____________ reaction.

      A)    Relaxed change

      B)    Relaxed avoidance

      C)    Defensive avoidance

      D)    Panic

      E)    Deciding to decide

 

 

      30.   In evaluating alternatives, a manager should consider all but one of the following.  Which one?

      A)    Ethics

      B)    Feasibility

      C)    Ultimate effectiveness

      D)    Satisficing

 

 

      31.   Which of the following conditions would NOT be conducive to PM?

      A)    Top management adopts a “hands-off” policy

      B)    Employees are trained

      C)    Employees trust managers

      D)    PM is implemented with TQM

      E)    Middle managers are supportive

 

 

      32.   Analysis of the markets in which a firm is operating would be part of the assessment of:

      A)    Strengths

      B)    Weaknesses

      C)    Opportunities

      D)    Threats

      E)    Could be assessing opportunities or threats

 

 

      33.   An “analytical” decision-making style reflects a person who is ____________ in his value orientation and ____________ in his tolerance for ambiguity.

      A)    Task/technical; high

      B)    Task/technical; low

      C)    People/social; high

      D)    People/social; low

      E)    Cannot be determined from the information given

 

 

      34.   XYZ has declared bankruptcy.  XYZ is engaged in a ____________ strategy.

      A)    Growth

      B)    Stability

      C)    Defensive

      D)    Prospector

      E)    Analyzer

 

 

      35.   When analyzing the “T” in SWOT analysis, a manager might be assessing:

      A)    Competitors' actions

      B)    Employee absenteeism

      C)    Strong corporate culture

      D)    High service levels

      E)    The firm's assets

 

 

      36.   Effective strategic management involves:

      A)    Only top management

      B)    Only top and middle management

      C)    Only middle and lower management levels

      D)    Only lower management level

      E)    All levels of management

 

 

      37.   The disadvantages of group decision making spring from:

      A)    The amount of information available to the group

      B)    Errors in the information available to the group

      C)    Leadership of the group

      D)    Interactions among the members

      E)    Diversity in the group

 

 

      38.   The most important thing a good mission statement should express is:

      A)    The organization's attitude toward its employees

      B)    The geographical areas in which the firm will compete

      C)    The firm's basic technology

      D)    The firm's purpose

      E)    The firm's major strengths

 

 

      39.   The perspective of the balanced scorecard that asks, “What must we excel at?” is the ____________ perspective.

      A)    Innovation and learning

      B)    Customer

      C)    Financial

      D)    Internal business

      E)    Retrenchment

 

 

      40.   When analyzing the “W” in SWOT analysis, a manager might be assessing:

      A)    Possible challenges in the market

      B)    Competitors' actions

      C)    High turnover of employees

      D)    Good financial resources of the firm

      E)    Governmental actions

 

 

 


Answer Key -- Chap6&7

 

      1.    C    

      2.    A    

      3.    A    

      4.    D    

      5.    D    

      6.    D    

      7.    A    

      8.    C    

      9.    C    

      10.   C    

      11.   D    

      12.   E    

      13.   C    

      14.   A    

      15.   D    

      16.   A    

      17.   B    

      18.   E    

      19.   B    

      20.   E    

      21.   E    

      22.   A    

      23.   B    

      24.   D    

      25.   A    

      26.   D    

      27.   E    

      28.   B    

      29.   C    

      30.   D    

      31.   A    

      32.   E    

      33.   A    

      34.   C    

      35.   A    

      36.   E    

      37.   D    

      38.   D    

      39.   D    

      40.   C